Terms and Conditions

BOOKING TERMS & CONDITIONS 1. SERVICE RESERVATION • By booking an appointment, you confirm the service, date, and time • Appointments are subject to availability and stylist confirmation • Services are provided at the salon location only 2. ADVANCE PAYMENT & CANCELLATION POLICY An advance payment of 10% of the service price is required to confirm your booking. CANCELLATION REFUND SCHEDULE: • Cancellation 48+ hours before appointment: 100% refund of advance payment (Appointment slot is released and may be offered to another client) • Cancellation 24-48 hours before appointment: 50% refund of advance payment (Slot remains reserved; stylist has blocked time) • Cancellation less than 24 hours before appointment: Documented losses are deducted from advance payment. Remaining balance is refunded within 14 days. (Slot remains reserved; stylist has already prepared) DOCUMENTED LOSSES INCLUDE: • Stylist time: Calculated as hourly rate × service duration • Materials prepared for your service: Hair dyes, treatment products, etc. EXAMPLE: Service: Hair Coloring (120 minutes) Advance Payment (10%): 15 CHF If cancelled <24 hours: - Stylist time: 75 CHF/hour × 2 hours = 150 CHF - Hair dye cost: 15 CHF - Total documented losses: 165 CHF - Since losses exceed advance payment, no refund is due RESCHEDULING: • Rescheduling 24+ hours in advance: No penalty, advance payment applied to new date • Rescheduling less than 24 hours: Documented losses apply (same as cancellation) HOW TO CANCEL YOUR BOOKING: • Option 1: Click the cancellation link in your booking confirmation email • Option 2: Contact the salon directly (phone, email, WhatsApp) • Refunds are processed within 1 hour of cancellation request • Refunded amount appears in your account within 1-3 business days (bank processing time) 3. NO-SHOW POLICY (Did Not Arrive) • If you do not appear for your appointment without prior notice: 100% of advance payment is forfeited • This covers stylist payment, reserved time, and materials costs • Your appointment slot remains in our records • Repeated no-shows may result in future booking restrictions 4. PAYMENT TERMS • Advance payment (10%) is due at booking • Remaining payment (90%) is due on the day of service • We accept all major credit cards and cash 5. MODIFICATIONS TO THESE TERMS • We reserve the right to modify these terms and cancellation fees at any time • Continued use of our booking system constitutes acceptance of updated terms • You will be notified via email of significant changes By completing this booking, you acknowledge and agree to these Terms & Conditions and the advance payment/cancellation policy.